Important Updates Regarding Ownership Changes
As most members know, Boston Sports Clubs was going to close WTSC as of October 1, 2020. Former owners Justin Lundberg and Stephen Ferris took back ownership of the Club along with long time tennis director Mike Zatsiorsky. An email went out to members as well as a letter, but we will post updates here in regard to the transition of ownership. To sum up, Justin and Steve owned the Club from 2005-2018, and look forward to bringing back the same level of service and local ownership that was present for all those years. Thanks! Justin Lundberg
We have finally been able to use our own Membership Billing and Scheduling Software. Because Boston Sports Clubs did not willingly transfer the location, we had to re-enter all member data into a new version of the membership software (CSI). How is that for irony? BSC collected over $350,000 of our members’ money, and refused to allow us to retain the membership records that facilitate us accurately servicing the debt. How did all this start? BSC informed employees on September 30 at 6pm that they were all terminated as of 10pm, to lock the doors and put a sign up saying, “Club Closed.” Members likely never knew this happened, because all employees showed up for work the next day with nothing more than the promise of being paid in the future, in order that the Club did not close. Because I’m one of the landlords, I received a notice on September 28 stating that BSC was not going to honor the facility lease agreement. The other landlord also received the same notice, and we quickly worked together to make certain the Club could stay open. I’d like to mention that this could not have been done without the immediate response of the other landlord, STORE Capital (a publicly traded company), who transferred a short form lease back to the former owners literally the night of September 30 when BSC notified the employees of the closure. I don’t think many members understand the lengths and accomplishment the entire management crew has pulled together in order to keep the Club open and operating. I truly hope that people who use BSC locations elsewhere in the State keep this in mind. During Covid, it is more important than ever to help protect the locally owned and operated businesses that have far more invested in their business than large corporations. And yes, we will still honor all the obligations of BSC even though they won’t transfer electronic records. Separately, all members likely received notification of the BSC bankruptcy. Even though we are honoring the services, members are still entitled to make claims against Boston Sports Clubs, and I would encourage all members who pre-paid for items like memberships, contract time, annual fees, prior to 10/1, to make a claim for reimbursement.
On 11/10, all patrons should have received a new invitation to login to their member account. Please follow the link at the bottom of the web site or the link in the email to activate your new account. If you no longer have the email, use the “forgot my username/password” option and enter your email address to get your login info. Billing statements will likely be sent out 11/12 for review, and credit cards will be charged next week. If you have not given us new payment information, please do so by stopping by the desk, emailing us, calling us, or entering it online when you login. We would encourage you to provide us with ACH information (checking/savings account) so that we can avoid the 3% credit card fees which only serve to drive up membership costs. In exchange for this, we will provide you with a $50 or $100 club gift card to use for any Club services (or to pay your bill!). Thanks again for the overwhelming support of the members. We realize this is going to be a challenging 6 month stretch, but we ask that you safely visit the Club as much as possible to stay healthy, active and mentally prepared for the challenges this winter. Justin, Steve and Mike.